The date for your visit cannot be changed once it is set. The ticket is only single-use.

For further inquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

One-way ticket can only be purchased on-site at the ticketing counters at the Lower Station.

No. Online ticket purchased must be made AT LEAST 24 hours prior to the visit.

Tickets sold are non-refundable.

Upon a successful transaction, you will be directed to the ‘Payment Complete’ page with the booking number. A notification with an e-Ticket will be sent to the email address used to make the booking.

Alternatively, you may also click ‘Download Ticket’ on the ‘Payment Complete’ page to save the e-Ticket for redemption.

3D Secure is created for VISA/MasterCard/JCB to further secure CNP’s (Cardholder Not Present) internet transaction which creates a ‘trust chain’ for every secure payment made.

This is to assure users that when they shop online, all information and transactions are exclusively meant to be used by them only.

Each credit card has its own version, for VISA, it is “Verified by Visa”, MasterCard is “MasterCard SecureCode”.

When making payment using a 3D Secure credit card, the service will automatically launch a 3D Secure window.

Credit card owner will receive a TAC number to be keyed in the authentication page before checking out.

You can register for it with the credit card issuing bank.

All transactions are subject to the approval of your issuing bank/payment provider.

Please contact your issuing bank for more information.

If your credit card is 3D Secure, you must authenticate the transaction to complete the payment. Should you fail to do so, the transaction will be unsuccessful.

• Ensure sufficient credit/balance
• Ensure payment details entered correctly
• Ensure credit/ debit card has not been reported stolen or used for fraudulent activity
• Ensure e-Commerce transactions have been enabled for credit/ debit card

You can purchase the tickets on TripAdvisor.

A transaction notification from iPay88 (email address: This email address is being protected from spambots. You need JavaScript enabled to view it.) with an e-Ticket from Penang Hill will be sent to the email address registered for the booking.

Please check the junk/spam mail if you do not find it in the inbox.
In case a wrong email address has been registered for the booking, please send the correct email address to This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can resend the e-Ticket.

Alternatively, you can also redeem the purchased ticket at No. 5 ticketing counter by providing email address or phone number for verification purposes.

Kindly check on your junk/ spam mail if you do not find the E-Ticket in your inbox. 
If you have entered the wrong email address when purchasing, kindly send your updated email address to This email address is being protected from spambots. You need JavaScript enabled to view it. for us to resend the confirmation email to you.
Alternatively, you may redeem the purchased ticket(s) at our ticketing counter by providing your email address or phone number to the ticketing personnel.

The Penang Hill funicular railway is 2km long and is one of the longest funicular tracks in Asia.

Approximately 4.5 minutes.

Each of the funiculars (Mutiara and Pinang) can accommodate up to 100 passengers per trip.

Yes, you can bring your luggage and place it in the storage compartment. However, please take note that funicular coach drivers do not provide luggage stowing services.

Yes, you can bring stroller into the funicular. However, please fold it before boarding to allow a bigger space between passengers.

Pets are strictly not allowed to enter the funicular cabin for the comfort of other passengers.

Yes, but only certain trips through the day allow passengers to disembark at the Middle Station. Please check with the Information Counter on the schedule.

Passengers are allowed to bring food and beverage inside the funicular, but NOT to eat and drink during the ride. Tropical fruit with strong odours such as durians is strictly prohibited from being brought into the cabins

Smoking is STRICTLY prohibited inside the funicular.

You can locate Penang Hill with these keywords on the GPS navigation software apps such as Waze or Google Maps: Penang Hill, Penang Hill Lower Station, Penang Hill Car Park. The apps would lead you to Penang Hill Funicular Railway Station.

Alternatively, you can take public transport like Rapid Penang (Bus No. 204), taxis, Grab or Penang Hop On Hop Off (please call 011-1230 5358 to enquire about the availability of the service) to Penang hill Funicular Railway Station.

You can park your vehicles at the nearby Penang Hill Multi-storey Car Park or the open car park near Thean Kong Thnuah Temple.

No, only residents, business operators and contractors of Penang Hill are allowed to drive their vehicles up the hill.
Permits from the authority Public Works Department Penang (Jabatan Kerja Raya Pulau Pinang) and PHC are required for you to do so.

Visitors can opt for the privately-managed jeep service at Penang Botanic Gardens. The charge for a return trip is about RM160.00 (for a total of 4 passengers).

In view of the COVID-19 pandemic, PHC has put in place a new normal SOP for visitors to help curb the spread of the COVID-19.
When entering the premises, visitors must scan the MySejahtera QR code and body temperature. Among the new practices include physical distancing at ticketing counters and boarding platforms. Visitors are required to wear face masks at all times practice good personal hygiene practice.

The maximum carrying capacity of each of the funiculars is 100 passengers. Notwithstanding, PHC has decided to run the funiculars at a reduced capacity for the time being.

Other preventive measures include the placement of COVID-19 new normal SOP notices and signages at selected areas with high visibility, public announcement of the new normal SOP at both the Lower and Upper Stations, promotion of the use of e-Wallets and constant disinfection of our facilities and funicular cabins

We also ensure that our customer service personnel wear hand gloves to avoid direct contact with visitors.

Penang Hill funicular ticket only covers the funicular service. Visitors are free to explore Penang Hill, however there is an admission charge for privately-managed attractions on the hill.

Please visit the homepage (http://www.penanghill.gov.my ) or download the e-brochure at the bottom footer for information about the attractions and activities on the hill.

These places of attraction are privately-managed, therefore admission fees may be imposed.

No, there is no time limit or duration, but the time of visit must be within the operating hours (6.30am to 10.00pm).

Please be reminded that the last trip from the Upper Station to the Lower Station is 10.00pm.

Yes, there are privately-managed lockers at the Lower Station of Penang Hill. They are located next to the Information Counter near the main entrance.
Visitors are advised to carry their valuables. PHC will not be responsible for loss items or private belongings.

No, there are no ATMs at the stations.

Yes, Penang Hill is wheelchair-friendly. If you need help to board the funicular, please proceed to the information counter for assistance. Our customer service personnel will help you board the funicular at the designated access.

You can also request a wheelchair from our customer service personnel. However, only lightweight wheelchairs, which can take a maximum weight of 100kg, are available.

Penang Hill is gazetted as a NON-SMOKING zone; therefore, smoking is strictly prohibited.